Terms and Conditions for IronWill Recovery
Welcome to IronWill Recovery. These Terms and Conditions govern your use of our vehicle recovery and roadside assistance services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Services Provided
IronWill Recovery provides a range of vehicle recovery and roadside assistance services, including but not limited to:
- Car towing (light and heavy vehicles)
- Vehicle recovery from various conditions
- Roadside emergency support (e.g., jump-starts, tire changes, fuel delivery)
- Accident clearance and specialist recovery
- Long-distance vehicle transport and towing
- Secure vehicle storage solutions
Specific details of services and any associated fees will be communicated prior to dispatch.
2. Service Eligibility
Our services are available to individuals and entities capable of forming legally binding contracts. By requesting our services, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.
3. Service Request and Consent
By requesting assistance from IronWill Recovery, you acknowledge and consent to our personnel accessing your vehicle and performing the necessary services. You agree to provide accurate information regarding your location, vehicle, and the nature of the issue.
4. Pricing and Payment
Service charges are determined based on the type of service, distance, time of day, and any specific equipment required.
- All quoted prices are inclusive of VAT unless otherwise stated.
- Payment is due upon completion of services, unless prior arrangements have been made.
- We accept various payment methods, which will be communicated at the time of invoicing.
- Failure to pay for services rendered may result in additional charges, refusal of future services, and legal action to recover outstanding amounts.
Quotes provided are estimates and may be subject to change if unforeseen circumstances or additional services are required. Such changes will be communicated to you where practical.
5. Customer Responsibilities
As a customer of IronWill Recovery, you agree to:
- Ensure safe access to your vehicle for our personnel.
- Remove any valuables or personal items from your vehicle before towing or recovery. IronWill Recovery is not responsible for lost or damaged items left within the vehicle.
- Inform us of any specific dangers or conditions related to your vehicle (e.g., non-standard modifications, mechanical failures that might affect towing).
- Follow all reasonable instructions from our recovery specialists.
By engaging our services, you warrant that you are the legal owner of the vehicle or have the express permission of the legal owner to authorise the services requested.
6. Limitation of Liability
While IronWill Recovery exercises reasonable care and skill in providing services, we are not liable for:
- Pre-existing damage to your vehicle.
- Damage caused by unforeseen circumstances beyond our control (e.g., extreme weather, road conditions that make recovery exceptionally challenging).
- Damage resulting from your failure to provide accurate information or follow instructions.
- Indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service in question. We recommend that vehicles are adequately insured by the owner against all risks.
7. Vehicle Storage
If vehicle storage is required or requested, your vehicle will be held in a secure facility. Storage charges will apply and will be communicated to you. Vehicles must be collected within the agreed timeframe, or further charges for extended storage may be incurred. IronWill Recovery reserves the right to dispose of uncollected vehicles in accordance with applicable laws after a reasonable period and following notification to the owner.
8. Indemnification
You agree to indemnify, defend, and hold harmless IronWill Recovery, its employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your breach of these Terms or your use of our services.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
IronWill Recovery reserves the right to modify or replace these Terms at any time. We will indicate that changes have been made by updating the content on this section. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
11. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
IronWill Recovery
2847 Bridgeview Road
Unit 3A
Bristol, South West England
BS8 2SS
United Kingdom