Privacy Policy for IronWill Recovery
Introduction
IronWill Recovery is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We are dedicated to handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you request our services, contact us through our website, or interact with our service personnel. The types of personal information we may collect include:
- Contact Information: Name, address, email address, and phone number.
- Vehicle Information: Make, model, registration number, and location details relevant to our services.
- Service Details: Information about the specific service you requested (e.g., towing, roadside assistance, accident clearance).
- Payment Information: We do not directly store full payment card details. Payment transactions are processed through secure third-party payment gateways.
- Communication Data: Records of your communications with us, including calls and emails.
- Location Data: When you request roadside assistance, we may collect your precise location to dispatch our team effectively.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage the vehicle recovery and roadside assistance services you request.
- To communicate with you regarding your service requests, updates, and inquiries.
- To process payments for services rendered.
- To improve our services and understand our customers' needs.
- To comply with legal obligations and enforce our terms and conditions.
- For internal record keeping and administrative purposes.
Disclosure of Your Information
We may disclose your personal information to third parties only in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support). These third parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law, such as in response to a court order, subpoena, or other legal process.
- Protection of Rights: To protect the rights, property, or safety of IronWill Recovery, our customers, or others.
We do not sell, rent, or lease your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and restricted access to personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it.
Your Data Protection Rights
Under UK GDPR, you have certain rights regarding your personal data:
- The right to be informed: About how your personal data is being used.
- The right of access: To your personal data.
- The right to rectification: To have inaccurate personal data corrected.
- The right to erasure ("the right to be forgotten"): To have your personal data deleted in certain circumstances.
- The right to restrict processing: To limit how your personal data is used.
- The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- The right to objec:t To the processing of your personal data in certain situations.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
IronWill Recovery
2847 Bridgeview Road, Unit 3A
Bristol, South West England, BS8 2SS
United Kingdom